Return, Refund, Exchange & Cancellation Policy
Last Updated:
1. Introduction
We want you to receive the Crafting Crystals products you ordered in the condition and quality described. This policy explains how to request help with an eligible return, refund, exchange or cancellation.
This policy does not limit remedies available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable laws.
2. Return Eligibility
Products received damaged, defective, incorrect, or materially inconsistent with their advertised description are eligible for assessment, subject to applicable law. Please report the issue within 7 calendar days after delivery so that we can investigate promptly. This reporting period is not an absolute bar to remedies required by law.
Genuine natural gemstones can vary in colour, pattern, inclusions and texture. Such natural variations are not automatically defects. This does not exclude claims where a product is incorrect or materially different from its advertised description.
3. Return Conditions and Required Evidence
Please provide your order number, delivery date, a description of the issue, and clear photographs of the product and packaging. Include an unboxing video wherever available. A video is helpful evidence, but is not mandatory in every circumstance and its absence does not automatically defeat a valid legal claim.
Keep the product and packaging available for assessment where reasonably possible. We assess the circumstances fairly and may request reasonable additional information to verify the issue.
4. How to Request a Return
Follow the steps below before arranging a return. Our support team will explain any necessary verification and the available resolution.
- Contact support at craftingcrystals4196@gmail.com.
- Provide your order number and delivery date.
- Attach clear photographs of the product and packaging, and an unboxing video wherever available.
- Describe the issue and wait for return or replacement instructions before shipping anything.
- Receive confirmation of the approved resolution and the refund or exchange process.
5. Refund Policy
Approved refunds are returned through the original payment method. We will confirm the approved resolution and any necessary verification or return instructions before processing it.
For cash-on-delivery orders, contact support to confirm the appropriate refund arrangement; this policy does not prescribe an unsupported refund channel. Applicable legal remedies remain available.
6. Refund Processing Time
Crafting Crystals aims to initiate an approved refund within 5–7 business days after approval and completion of any necessary verification or return process, subject to applicable legal deadlines. Any shorter deadline required by law takes precedence.
The time for the refund to appear in your account may depend on your bank or payment provider. Contact support if an approved refund has not been received.
7. Exchange Policy
Damaged, defective or incorrect products may be exchanged, subject to verification and replacement availability. Contact support before sending an item back. We will confirm the replacement and instructions, or discuss an appropriate alternative resolution if a replacement is unavailable, without limiting applicable legal rights.
8. Return Shipping Costs
Crafting Crystals bears reasonable return-shipping costs for approved eligible claims. Please contact support before arranging shipping so we can confirm the return address, method and cost arrangements. Do not send a return without receiving instructions.
9. Opened or Used Products
Opening the packaging to inspect a product does not automatically disqualify a valid claim. Please avoid further use of an item with a reported issue where reasonably possible. Claims involving handling or use are assessed fairly in light of the circumstances and applicable law; this policy does not exclude legally required remedies.
10. Customized and Personalized Products
Our voluntary policy does not offer change-of-mind returns for customized or personalized products. This does not exclude legally required remedies for damaged, defective, incorrect or materially misdescribed products.
11. Sale and Discounted Products
Sale and discounted products are assessed under the same eligibility rules as regular-priced products. A discount does not remove applicable rights relating to damaged, defective, incorrect or materially misdescribed goods.
12. Order Cancellation Policy
We accept cancellation requests before dispatch. Contact support as soon as possible with your order number so we can check whether the order has been dispatched and confirm the cancellation.
Once an order has been dispatched, the standard cancellation option may no longer be available. Please contact support to discuss the circumstances and applicable remedies. This does not restrict rights available under applicable law. Refunds for approved cancellations follow the refund terms above.
13. Late Deliveries and Consumer Rights
If delivery is late, contact support with your order number so we can check the shipment and discuss the appropriate resolution. Where applicable law requires a remedy for delivery beyond the stated schedule, that right remains available, subject to the legal circumstances and exceptions.
Nothing in this policy prevents you from pursuing remedies through the applicable consumer-protection or grievance-redressal processes.
14. Contact and Customer Support
For returns, refunds, exchanges or cancellations, email our support team with your order number and the details of your request.
15. Policy Updates
We may update this policy from time to time. The last-updated date above identifies this version. Any update remains subject to applicable law and does not remove rights that apply to your order.